FAQs
Why work from home?
- No commute - no money spent on gas, no traffic jams.
- No need for special work clothes or money spent on dry cleaning.
- Set your own hours - scheduled in 30 minute increments.
What experience do I need?
Experience in customer service is definitely a plus, but not required. Also, experience in any type
of call center does help ease the transition to working at home. Sales experience is not required,
as most positions are customer service representatives, providing assistance to existing customer
and answering questions about their accounts and/or services. Some clients do have sales positions, in which sales experience is recommended.
How do I apply to become an agent?
Please follow the directions on our
application page.
In what states do your agents work?
We provide services only in the U.S. At this time, we cannot accept new representatives from:
California, Connecticut, Maryland, and Massachusetts. We apologize for the inconvenience. If you
are already an Arise CSP in one of these states, we will be more than happy to accept you into the
InvisonVS team.
What are the hours for working? How many hours can I work?
Hours depend on the client that you select - hours are typically between 8 a.m.-11 p.m.. Some
clients do offer overnight hours as well. Most clients require a minimum of 15-20 hours per week,
some require more. How many hours you work is up to you, as long as you work the minimum required.
What do I need to work from home?
For agents servicing clients with Arise, please see the workstation requirements
here. Workstation
requirements may change or vary depending upon the client. All of your software must be legal
copies. Pirated software is not permitted. In addition, you will also need a traditional (analog)
land-line, with no call-waiting, long-distance or voice mail.
What about training? How much does it cost? How/where do I train?
Training costs vary by client, most offer a deferred payment option, in which a portion of the
training cost is paid up front, then the remainder withheld over a period of 2-3 months. All of
the training is conducted online in a virtual classroom. Class times are usually 9 a.m.-1 p.m.
or 6 p.m.-10 p.m. EST, other times may be offered. Training lasts 3 or more weeks.For a more
detail please see the how it works page
here.
