Welcome to Invision Virtual Services
Overview of InvisionVS LLC Services

InvisionVS LLC is an Independent Business Owner (IBO). We contract with Arise Virtual Solutions to provide Customer Service Professionals (CSPs). CSPs are virtual call center agents that work with Arise’s clients to provide customer service, technical, sales, email and chat services. Most calls CSPs handle are inbound calls. There are very few times a CSP has to call out except to return customers calls. CSPs use software-based systems provided by the client through Arise in order to service a client. The phones calls are also routed using phone system software that routes calls based on what client you are servicing at the time.

There are two ways to work for Arise to service their clients.
  1. You can incorporate your own business and service through Arise as a CSP. Since you own your own business you are also an IBO.
  2. If you don’t want the hassle of incorporating a business and paying all the fees of incorporation you can go through another IBO which allows you to work under them. This is the service InvisionVS LLC provides.
Process to become a CSP
  1. If you would like to become a CSP through InvisionVS LLC the first step is to apply here.
  2. We will conduct and interview with you 24 – 48 hours after you apply.
  3. Create an Arise profile and get a background check run and a voice assessment. If you currently service Arise skip this step.
  4. Join InvisionVS LLC.
  5. After approval you can now request interest in the Arise CSP 101 course.
  6. Upon completion of the Arise CSP 101 course you can start looking for a client to express interest in. There are normally 1+ clients that are available for expressing interest in.
  7. After expressing interest in a client there are sometimes additional voice assessments and questionnaires or interviews done by Arise.
  8. After being accepted into a client training will begin shortly thereafter.
This procedure can take between 3 – 8 weeks, from start to finish, depending on the client selected.

Sometimes getting a client does not happen right away. You must check the Arise portal a couple times per day to get a client. Some will go quickly.

Fees associated with being a CSP

All fees, except one, is charged by Arise and InvisionVS LLC does not make money off of any fee Arise charges

** Due to the system Arise uses costs for getting started to work can be a little overwhelming. We are here to help you out with this. The applying CSP pays for the $99.00 (or current rate) Arise CSP 101 training. After the training is passed and the CSP has been accepted into client training, InvisionVS LLC will refund the cost of the Arise CSP 101 training. When accepted with a client the applying CSP has to pay the training costs. Once the applying CSP completes the training InvisionVS LLC will refund you one-half of the client training costs over a period of 6 paychecks (90 days). In the end, all that is out of pocket for the applying CSP is one half the client training and background check. If at any point the applying CSP quits working for the client before 90 days, the remainder of the training refund will be kept by InvisionVS LLC.

Virtual Call Center Requirements

The applying CSP is responsible for the following items. For a more detailed description of what is required please see the workstation requirements here.
  1. A computer that meets the workstation requirements.
  2. A plain old telephone line (POTS). No features AT ALL. No voicemail, long distance, call waiting etc. Nothing on the line period.
  3. An internet connection that is cable or DSL. No satellite or cell phone internet.
  4. A backup internet connection. This can be dial-up if needed. If dial-up you must have a second line to dial the ISP on.

We may also be able to help you out with equipment if necessary. As always, please contact us if you have any questions. We are here to help you.